FAQs

Can I shop without an account?

Yes. Use guest checkout and provide your contact, shipping and payment details when placing your order.

When will my order be dispatched?

Orders are dispatched within five working days after payment is confirmed. Working days exclude weekends and New Zealand public holidays. We will contact you if we expect a dispatch delay.

How long does delivery take?

After dispatch, allow approximately 5–7 working days within New Zealand and 10–15 working days for Australia and the United States. International delivery can take longer. Other destinations vary by country and service. Customs, rural locations, public holidays and courier disruptions may extend these estimates.

See our shipping policy for full details. If you need an order urgently, email info@caithyorganics.com before purchasing.

Do you ship internationally, and can I track my order?

Available destinations, services and charges are shown at checkout. Tracked and untracked options may be available depending on your destination. We provide tracking details when available for a tracked service. For a destination not offered at checkout, contact us.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Contact us if you need help with payment.

Can I cancel or return my order?

Email us promptly with your order number if you need to cancel. We will check whether dispatch can be stopped. Our current refund policy explains returns and how to arrange them. Contact us for the correct return address before sending products back.

What if my order is delayed, missing or damaged?

Contact info@caithyorganics.com with your order number and details. Where Caithy arranged delivery, we will investigate with the delivery provider and help resolve the problem. For damaged items, provide photographs of the product, packaging and shipping label where reasonably possible. Keep the packaging while we assess the issue and do not use a product if its seal or contents appear compromised.

Your remedy does not depend on the courier reimbursing our claim. See our shipping policy. Nothing in this guidance limits rights or remedies that cannot lawfully be excluded.

Does every product contain only organic ingredients?

No. Caithy uses natural and organic ingredients, but formulations differ. Water, minerals and other non-agricultural ingredients are not farmed ingredients. Check each product’s full ingredient list rather than assuming every formula is 100% organic.

Can a small salon stock Caithy?

Yes. Caithy has no minimum order quantity. Explore salon partnerships for professional pricing enquiries, training and marketing support.